Why Do You Need E-Commerce Chatbots for Your Online Store In 2023?
E-commerce development services in India have witnessed remarkable growth in recent years, and within this dynamic landscape, e-commerce chatbots have emerged as a powerful tool. This surge in popularity is attributed to the increasing trend of online purchases and the expanding domain of omnichannel retail. According to Gartner's forecast, by 2027, chatbots are expected to become the primary customer service tool for 25% of companies, with the e-commerce chatbot market in India, where e-commerce development companies thrive, projected to reach $1.25 billion by 2025. This growth is primarily driven by three key factors: cost efficiency, improved customer service, and the ability to engage in multi-channel interactions on a large scale. E-commerce chatbots enable retailers, including providers to achieve significant cost and time savings by offering round-the-clock customer support. What Is E-Commerce Chatbots? E-commerce chatbots are real-time computer programs that engage with we...